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Business Inquiries
Frequently Asked
Questions
Questions
What are the shipping charges & how long does it take to get delivered?
We currently offer Free Standard Shipping for orders over Rs. 3000. For orders below Rs. 3000, the shipping charges are Rs. 299 only. Shipping typically takes 2-4 working days.
How does our order verification process work?
After placing an order on our website, you’ll receive an SMS or call from +92 3164133045 for order confirmation.
What are the exchange, return, and refund policies for nbsons.com?
- Any unopened product can be returned within 7 days of purchase.
- If you’ve opened the packaging and are unsatisfied, call +923212345678 for guidance.
Choose from the following return options:
- Direct Return: Return the product directly to NB SONS at Nazir's House, B-08-100, Eden Lane Villas, Raiwind Road Lahore, 54000, Pakistan. Refund will be sent to your Bank Account / Easy Paisa / Jazz Cash.
- Courier Pickup: Our partner courier will pick up the product from your address. Rs. 299 will be deducted from your refund. Remaining amount will be sent to Bank Account / Easy Paisa / Jazz Cash.
Tampered Products: If you suspect tampering, keep the original product and packaging. Our customer care team will provide instructions for returning the product.
How do I return NB SONS products if purchased from a different store?
If you bought NB SONS products online from another website, follow their return and refund instructions.
For purchases from retail partners, return the item to their store as per their policy.
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